Privacy Policy

1. Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources when necessary to provide our AI solutions.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our AI services, as well as to communicate with you about your account and our services.

• Service Delivery: To provide and operate our AI solutions, including chatbots, automation workflows, and content generation
• Account Management: To create and manage your account, process payments, and provide customer support
• Service Improvement: To analyze usage patterns, improve our AI models, and develop new features
• Communication: To send service updates, security alerts, and respond to your inquiries
• Compliance: To comply with legal obligations and enforce our terms of service
• Security: To detect, prevent, and address technical issues and security threats

3. AI-Specific Data Processing

Training and Model Improvement

We may use aggregated and anonymized data to improve our AI models and services. We do not use your personal business data to train models that serve other customers without your explicit consent.

AI Agent Interactions

When you interact with our AI agents, we process your inputs to generate appropriate responses. These interactions may be logged for quality assurance and service improvement purposes.

Content Generation

For AI content generation services, we process your prompts and inputs to create the requested content. The generated content belongs to you, and we do not retain rights to use it for other purposes.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this policy.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, such as cloud hosting providers, payment processors, and analytics services. These providers are bound by confidentiality agreements and data protection requirements.

Legal Requirements

We may disclose information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

5. Data Security

We implement comprehensive security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls and authentication measures protect your data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Employee Training: Our team receives ongoing security and privacy training
• Incident Response: We maintain incident response procedures for potential security breaches

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, or as required by law.

Account Data

Account information is retained while your account is active and for a reasonable period after account closure to comply with legal obligations.

Business Data

Your business data is retained according to your service agreement and can be deleted upon request, subject to legal and contractual obligations.

Log Data

System logs and usage data are typically retained for 12-24 months for security and service improvement purposes.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information under applicable privacy laws, including GDPR, CCPA, and other regulations.

To exercise these rights, please contact us using the information provided below. We will respond to your request within the timeframes required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy Decisions: Transfers to countries with adequate data protection as determined by relevant authorities
• Standard Contractual Clauses: Use of approved standard contractual clauses for transfers
• Certification Programs: Participation in recognized certification programs and codes of conduct

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze usage of our services.

Types of Cookies

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand how our services are used
• Preference Cookies: Remember your settings and preferences

Cookie Management

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

For significant changes that affect your rights, we may provide additional notice through email or other communication methods.